Refund Policy

The Hero Guarantee

We offer a 60 day money back guarantee upon receipt of your order for our supplement powder. If, after you have tried the product daily for 60 days you are not satisfied with the results, we will refund your original purchase.

Please note - we will not be able to offer a refund if you contact us far outside of the 60 day window, or if you have not been using the supplement daily.  For most size dogs one pouch should be enough to determine the effectiveness of the powder for your doggo. Because of this, we are only able to honour the guarantee for 1 opened pouch / household. If you purchased more than one pouch, and the powder doesn't work we will be more than happy to apply the guarantee to 1 opened, any other unopened pouches can be returned and refunded separately.

We do not offer refunds if:
- You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the pouch. We give a full list of ingredients on both the website and on the tub - it is your job to make sure you are giving your doggo what is right for them.
- You have contacted us later than the 60 days from receipt of the order.


We have a 60-day unopened return policy, which means you have 60 days after receiving your item to request a return.

You can return a pouch of supplement powder and as long as the seal of the pouch has not been broken, we will give you a full product refund, minus the shipping costs (£3).
Please e-mail us at with the following details:
           - Order number
           - Address you are sending the products back from
& we will send back a shipping label for you to return the pouch. The shipping label requires printing and you can take the package to a shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.